![]() Are you married? Are you divorced? Do you have kids? What about all the jobs you’ve had? Then throw in your personality characteristics and your life experiences and mix all of that up. Into that pot, put your age, gender, education and family history. Imagine that there's a pot in front of you. There’s a visual I love to use to illustrate this. Marciano: We all have to realize that our perspective is a perspective, not the perspective. Kruse: I think most of us are biased toward the “rightness” of our own opinions, which can make it difficult to make progress in resolving a conflict. Is what I’m saying going to put me closer or further away from my goal? ![]() I know you're doing it because you're passionate about what's going on.” It goes back to your desired outcome. In that particular conversation, I just said, “hey, I really appreciate that you're sharing your thoughts. I was in a situation like this recently where I got a call from someone who was very upset and angry. One of the most important things you can do is make the other person feel heard and listened to. You can yell and scream at me, but we're not going to get into an argument unless I choose to engage. Marciano: We all have people in our lives that push our buttons. Kruse: What advice would you give to someone going into a conversation with the mindset that it’s not going to be a confrontation, but the other person is being aggressive and confrontational? This is going to be a conversation-a potential opportunity to collaborate.” I always ask myself, “what do I want as the outcome?” Then, “how are my behaviors, what I say going to further that?” You have to approach it from the place of, “this is not a confrontation. I reflect on the situation and ask myself, “how might I have contributed to it?” Or, “am I interpreting this in a completely different way?” Sometimes I call a friend and explain the situation to get their opinion on how I’m perceiving it. For me, it starts with just breathing and taking that time out. Not thinking, we’ve said or done something that, boy, we regret having said or done. We’ve all had moments where we’ve reacted passionately. The first thing you should do is take a time out. ![]() Kruse: What are some specific strategies and tactics we can use if we need to have a conversation at work about something that’s emotionally-charged? How do we approach it? Xbox Quietly Won The Game Awards With PlayStation Coming Up Short
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